Kinka Valves | Returned Good Policy

This policy supersedes all other policies for return goods.

  • I. Goods returned at customer’s request:

      A. Material must be:

      1. Of our manufacture.
      2. In clean, new, and saleable condition. It must have been stored inside out of the weather.
      3. Shipped from one of our service centers within the 12 calendar months preceding the request for return, and the return will not cause inventory to exceed maximum allowable levels.
      4. Personally inspected by a Kinka representative prior to its return. 
      5. Special or nonstandard items are nonreturnable.

      B. Return shipments must be prepaid

      C. Credit will be allowed at invoice price, less 25% handling cost, and less any freight paid by Kinka.

      D. A Return Goods Card must be furnished by a Kinka representative after inspection of the material, and must be returned with the shipment.

      E. Shipments received without a Return Goods Authorization Card will be refused. Customer will be responsible for any storage and/or return freight.

      F. Material returned which is not of Kinka manufacture, not in clean and saleable condition, or not authorized for return will be returned to the customer freight collect.

  • II. Goods returned because of an error by Kinka:

      A. Material must be in a clean, new, saleable condition.

      B. Return shipment should be made freight collect.

      C. Full credit will be allowed.

      D. Customer must receive Return Goods authorization prior to the return of the material. Return Goods Authorization Card must accompany shipment. Shipments received without Return Goods Authorization Card will be refused. Return Goods Authorization Card should be attached to the packing list.

    All requests to return material to Kinka Valve Company must be submitted in writing to our Vice President of Sales and Marketing for authorization.

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